University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Monday, June 30, 2025

Disruption Resolution - WIU-Secure wireless network restored (3:51pm)

The WIU-SECURE wireless network has been restored to working order. If you require any assistance, please contact the uTech Support Center at (309) 298-2704 or email support@wiu.edu. Thank you for your patience.

  • Date/Time: Resolved June 30, 3:48 pm
  • Impact: Users can now properly authenticate to the WIU-SECURE wireless network

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - WIU-Secure unavailable (3:07pm)

We are aware that the WIU-SECURE wireless network is currently unavailable; technicians are working on the issue and hope to have it restored within the hour.

  • Date/Time: June 30, 2:45pm
  • Impact: Users will be unable to authenticate to the WIU-SECURE wireless network until the issue is resolved

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Thursday, June 26, 2025

Disruption Update - Information on Recent Group Server Issue That Impacted File Access and Network Scanning (9:52am)

We are aware that there had been a recent issue with the Group Servers (“S: drive”) that had impacted some users. As of 9:45 am today (June 26) we believe this issue to be resolved.
Previously, users may have encountered delays when scanning documents to the network or been unable to access or modify files that they previously had access to.

If you are continuing to experience issues, please first restart your computer. If the issues persist after a reboot, please call the uTech Support Center at (309) 298-8324.
We appreciate your patience and understanding.

  • Date/Time: June 26, 9:45 am
  • Impact: Users may have bene unable to scan to network drives or access updated files; if issues persist, please reboot and try again.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, June 17, 2025

Disruption Resolution - WIU Phone Systems (9:19am)

University Technology has restored the analog phone system. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience this morning.

  • Date/Time: June 16, 2025 12:30pm
  • Impact: WIU Phone Systems

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - WIU Phone Systems (8:24am)

University Technology is still working to bring the analog phone system back online. We will continue to update on our progress. If you have any questions please contact us at support@wiu.edu.

  • Date/Time: June 16, 2025 12:30pm
  • Impact: WIU Analog Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Monday, June 16, 2025

Disruption Update - WIU Phone Systems (2:32pm)

University Technology has restored the VoIP phone system and is continuing to work on the analog phone system. If you have any questions please contact us at support@wiu.edu.

  • Date/Time: June 16, 2025 2:32pm
  • Impact: WIU Phone Systems

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Phone System Outage (12:55pm)

University Technology is aware that there is an issue with the phone systems on campus. We are working to get them restored as quickly as we can. If you have any questions please contact us at support@wiu.edu.

  • Date/Time: June 16, 2025 12:30pm
  • Impact: WIU Phone Systems

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Monday, May 19, 2025

Disruption Update - analog phone systems functioning; please test (10:52am)

Technicians indicate that analog phone systems (Norstar/Meridian) should now be working. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience this morning.

  • Date/Time: May 19, 10:50am
  • Impact: Users of Norstar/Meridian phones should be able to place and receive phone calls, but we ask they they please test this to verify.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Update - Update on phone systems outage (10:42am)

All VoIP phones should be working as expected; Norstar/Meridian analog phone systems are still unavailable. Our technicians continue to work on the issue. Thank you for your patience.

  • Date/Time: May 19, 10:37am
  • Impact: Users of VoIP phone can place/receive phone calls; users of Norstar/Meridian analog phone systems will continue to be unable to place/receive calls until systems are restored.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Campus phone system outage (8:11am)

We are aware of issues impacting campus telephone systems; some users may be unable to place and/or receive phone calls on campus. Our technicians are investigating.

  • Date/Time: May 19, 7:40am
  • Impact: Campus phone systems may be unable to place or receive calls

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, May 06, 2025

Disruption Resolution - All systems and services restored (3:08pm)

All affected systems and services that were unavailable this afternoon are now back online.

If you continue to experience any issues after rebooting your workstation, please contact support@wiu.edu for further assistance.

Thank you for your patience.

  • Date/Time: May 6, 2:40pm
  • Impact: All affected systems and services that were unavailable this afternoon are now back online.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Multiple web systems unavailable (12:38pm)

We are aware that several web-based systems and services are currently unavailable. Our technicians are aware and investigating.

  • Date/Time: May 6, 12:30 pm
  • Impact: Users may notice an inability to access web- or network-connected systems and services

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

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Please contact the uTech Support Center via a method listed here.