University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Monday, October 20, 2025

Disruption Notice - AWS - Service Outage (9:16am)

As of around 2:30 AM CT (Mon, Oct 20), an ongoing Amazon Web Services (AWS) infrastructure issue is causing intermittent login failures, slow loading, and errors in the following services: Respondus, Turnitin, Brightspace (D2L), Zoom, and Slate.
We’re monitoring vendor updates and will share more information as it becomes available. If you’re unable to access a service, please try again periodically. Thank you for your patience.

  • Date/Time: October 20 - 2:30 AM
  • Impact: Anyone using AWS supported software (Respondus, Turnitin, Brightspace (D2L), Zoom, and Slate.) to name a few.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Monday, September 22, 2025

Disruption Resolution - VPN Access Restored (9:49am)

The earlier issues affecting off-campus connections to both the VPN Client and Clientless VPN have been resolved. All services are now operating normally. Thank you for your patience while we worked to restore access.

  • Date/Time: Resolved Sept. 22 9:37am
  • Impact: Users can again connect to the WIU VPN using the Global Protect VPN client or the clientless option.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - VPN Outage (9:15am)

We are currently experiencing issues with both the VPN Client and Clientless VPN services for users connecting from off campus. Our team is investigating and working to restore access as quickly as possible.

  • Date/Time: Sept. 22, ~8:00 AM
  • Impact: Users attempting to connect to the WIU VPN using the Global Protect VPN client or the clientless option may receive an error when attempting to establish a connection

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Thursday, September 04, 2025

Disruption Resolution - Emergency Network Maintenance (9:41pm)

Technicians have completed replacement of the core device and have resolved the the earlier network issues. Thank you for your patience. Please contact the uTech Support Center if you continue to experience issues. http://www.wiu.edu/supportcenter

  • Date/Time: Sep 4 - 21:35
  • Impact: Service has been restored.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Disruption Notice - Emergency Network Maintenance (4:41pm)


uTech has become aware of issues with one of our core network devices causing degraded and/or loss of service for portions of the Macomb campus.The network team is planning to replace this device between 7 and 9 pm this evening (9/4). WiFi and wired network services for portions of the Macomb campus will be down while the device is replaced. Areas likely to be affected by this outage include, but are not limited to:

Lincoln Hall
Washington Hall
Grote Hall
Art Gallery
Garwood Hall

  • Date/Time: 16:00
  • Impact: seeing degraded and/or loss of service. will see complete loss of service while core device is replaced.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Monday, August 11, 2025

Disruption Resolution - VoIP Phones (1:16pm)

University Technology has restored the VoIP phone system. If you are still noticing issues, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience.

  • Date/Time: August 11, 2025 11:35am
  • Impact: Macomb Campus VoIP Phone Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - VoIP Phones (11:47am)

University Technology is aware of an issue regarding the university’s VoIP phone system. We are currently investigating and will provide updates when available. Thank you for your patience as we work to resolve this.

  • Date/Time: August 11, 2025 11:35am
  • Impact: Macomb Campus VoIP Phone Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Sunday, July 20, 2025

Disruption Resolution - Network/Internet Issues (9:35pm)

University Technology has been informed that our internet connection issue has been resolved. If you are still experiencing issues please contact the uTech Support Center.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb and Quad Cities Campuses

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Saturday, July 19, 2025

Disruption Update - Network/Internet Issues (11:35am)

We have been about to bring the Macomb campus internet back online via our back internet service provider(ISP). We are still working on our connection to the Quad Cities Campus.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - Network/Internet Issues (11:11am)

The current networking/internet outage is impacting the Quad Cities campus too.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb and Quad Cities Network/Internet

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Network/Internet Issues (11:00am)

University Technology is aware of and is investigating issues with the campus network and internet. We will post more details when they are available.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Tuesday, July 01, 2025

Disruption Resolution - Phone System Outage (2:34pm)

University Technology has restored the analog phone system. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience.

  • Date/Time: July 1, 2025 8:00am
  • Impact: Macomb Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Phone System Outage (8:07am)

University Technology is aware that there is an issue with the phone systems on campus. We are working to get them restored as quickly as we can. If you have any questions please contact us at support@wiu.edu.

  • Date/Time: July 1, 2025 8:00am
  • Impact: Macomb Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

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Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.